Module One:

Skillful Listening - The Heart of Authentic Conversation

"Listening may or may not be an 'act of love' or way to 'tap into people's dreams,' but it sure as hell is (1) an uncommon act of courtesy and recognition of worth from which (2) you will invariably learn amazing stuff, and (3) it will build-maintain relationships beyond your wildest dreams."

~Tom Peters - Author In Search of Excellence

Did you know that 93% of our listening is non-verbal?*

To become a skillful listener requires us to go beyond simply hearing the words that someone speaks. Skillful listening enhances our ability to be fully present to the people in our lives. It is primarily through our listening that we foster trust and create relationships that can support us as we work toward achieving the goals we set out to accomplish.

After completing this module you will experience:

1. ~ Improved interpersonal relationships
   

2. ~ Greater clarity around what is important
   

3. ~ Fewer misunderstandings
   

4. ~ An appreciation for divergent experiences and views
   

5. ~ Ability to ask appreciative questions
   

6. ~ More personal responsibility
   

*Wolvin, Andrew D. Communication Education, Volume 40, No.2, April, 1991

Module Two ->